Staff & Location

Main Office:

16 Ingraham Hall
1155 Observatory Drive
Madison, WI 53706

Our main office is now open to students with limited capacity and hours on a reservation basis only. In order to reserve a spot to come in for printing and studying, please make an appointment via Starfish.

Ingraham Hall is located on the 80 bus route. Room 16 is located on the ground level (also known as the garden level) of Ingraham Hall, which is accessible by elevator from the first floor.

Office Hours & Contact Info:

Monday – Friday 8:00 a.m. – 4:30 p.m.

Phone: (608) 265-5106


Create a Reservation: via Starfish

CeO Staff

Jim Ackerman

Position title: Office Manager


Jim is a UW Oshkosh Alumni and Wisconsin Native (Sconnie) from Fond du Lac whose been in Madison since the late 1980’s, with over 17 years working in Higher Ed. He enjoys music and art, especially Photography. He has also been a volunteer producer, engineer and host at Madison’s community radio station WORT-FM for over 25 years.

Ibrahim Baalbaki

Position title: SSS Advisor


Ibrahim is originally from Milwaukee but has been living in Madison since 2010. He earned his bachelor’s at UW-La Crosse and Master’s degree from UW-Madison. He and his wife became parents in October 2019. Ibrahim is a fan of boxing, basketball, and karaoke.


Fun fact: Ibrahim is an avid boxing fan and karaoke enthusiast!


Click here to make an appointment with Ibrahim in Starfish.

Mai Nue Lor

Position title: SSS Advisor


Mai Nue Lor (she/her) is originally from Holmen, WI. She was a TRIO alumna and completed her undergraduate and graduate degree at the University of Wisconsin – La Crosse. Prior to her role, she worked in L&S Academic Advising Services. Mai Nue is passionate about social justice and enjoys engaging in critical conversations about systems of oppression. In her free time, she likes to go on walks, watch movies, and cook food.

Click here to make an appointment with Mai Nue via Starfish.

Megan McGarry Bouapha

Position title: Assistant Director of SSS & ASAP


Megan is assistant director of the SSS & ASAP programs and also advises CeO Scholars. She holds a B.A. in Spanish and an M.S. Ed in Student Affairs Administration from the University of Wisconsin – La Crosse. She has been with the CeO since 2011. Outside of work, Megan enjoys spending time with loved ones, traveling to Hawai’i to visit family, consuming all methods of entertainment, and seeking out live music.


Fun Fact: Megan is a fan of Korean Dramas and the beloved Kpop group, BTS.


Click here to make an appointment with Megan via Starfish.

Claudia Mosley

Position title: Director


Terrance Paape

Position title: SSS Advisor


Terrance (He/Him/His pronouns) was born and raised in Wisconsin (originally from Milwaukee, grew up in Mukwonago, WI (or mequanego, the traditional home fo the Potowatami Bear Clan). He earned his bachelor degree from Edgewood College in Political Science with a minor in Women’s & Gender Studies and holds two Master’s degrees from the University of Minnesota (love the Gophers, but proud to be a Badger!) once in Educational Policy and Administration in Higher Education and the other in Multicultural College Teaching and Learning.

Fun fact: He fully embraces his nerd identity (Fan of Doctor Who, most anime and of course Harry Potter!, he’s in Ravenclaw how about you?) and loves collecting comic books, Funko Pops (he have a huge collection), and lego mini figures (you should see his Harry Potter mini figure collection!).


Click here to make an appointment with Terry in Starfish.

Shawn Peters

Position title: Writing & Study Skills Specialist, Instructor


Shawn is very into soccer and can help students with numerous things such as personal statements, cover letters, resumes, essays, papers, projects, and more!


Fun fact: he writes books!


Click here to make an appointment with Shawn via Starfish.

Seng Thao

Position title: STEM Advisor


Seng is from Thailand and grew up in Appleton, WI. He enjoys the outdoors and goes camping during the summer every year. He and his partner have two boys, Flynn and Sean.


Fun fact: he reads the anime One Piece and plays Yu-gi-oh.


Click here to make an appointment with Seng via Starfish.

Kimberly Vue

Position title: STEM Advisor


Kim (she/her) was born in Akron, Ohio and mainly grew up in Sheboygan, Wisconsin. She is a UW-Madison CeO Alumna, earning her undergraduate degree in Social Welfare with 3 certificates. Prior to this role, she worked with the PEOPLE Program, serving historically underrepresented students across the state of Wisconsin. She is passionate about topics surrounding social justice, identity and access. Outside of work, Kim enjoys crafting, trying out new food with her partner, watching her brothers play basketball and spoiling her nephew and niece.


Fun fact: her favorite TV shows include Jane the Virgin, Good Trouble, ATLA and The Good Place!


Click here to make an appointment with Kimberly in Starfish.